Frequently Asked Questions
Non-medical home care in North Carolina refers to in-home aide care and/or companion care provided in one's home or place of residence (i.e. assisted living facility).
In-home aides can be CNAs or an experienced caregiver who has passed a competency evaluation by an agency's RN Supervisor by demonstrating proficiency in the hands-on skills required to assist with Activities of Daily Living, such as feeding, bathing, dressing, mobility, assistance with prescribed exercises and toileting. In-Home Aides can also provide all services associated with Companion care in conjunction with their hands on task.
Companion caregivers are not allowed to provide hands on care as are in-home aides, but they can assist with Instrumental Activities of Daily Living, such as medication reminders, light housekeeping and organization, shopping, errands, assistance paying bills, transportation to appointments or social events, companionship and social engagement, activities and games, crafts and reading aloud.
Respite care refers to having a professional caregiver provide care in lieu of the primary (family) caregiver, so that they can take a much needed break from their caregiving duties as often as necessary. For instance, if a wife is providing hands-on care for her husband and needs a caregiver to step in for a period of time to relieve her from her duties, she would hire a qualified In-Home Aide to provide Respite Care for her husband and perform the same hands-on care that the wife would normally perform.
Home Care is a good option for any adult that wants to remain independent in their home or community, but may have difficulty doing so due to age, disability or if they're recovering from surgery or injury.
Many of our clients start out with Companion Care to provide them with friendship and social engagement and possibly other tasks such as light housekeeping and medication reminders. However, as their needs change, we're here to adapt and change with them. We look to maintain a relationship of trust, collaboration and support with each client and their family, however one's needs and life evolves.
If you feel that home care may be beneficial for you or someone you love, reach out to us to learn more. We also offer an in-home assessment to help you determine whether home care is right for you or your loved one. A member of our Care Team can usually meet with you within 24 hours depending on how urgently you may need service.
At CareHeartedly, we understand the many benefits of creating a long-term relationship between a client and their caregiver. And we know that trust and rapport between the client, caregiver and the client's family is essential to establishing an enjoyable caregiving experience. So from the very beginning, we make every effort to make the best match and also introduce clients to their proposed caregiver or caregivers even before service starts.
If a client needs more hours than one caregiver can provide, they may have multiple caregivers. Regardless of how many caregivers are on your loved one's care team, rest assured that they all will be familiar with the client's care plan and their unique needs and preferences.
We believe it's important for the client and their family to know who's scheduled, when they'll arrive and what was done during their visit, we give access to all of the caregiver notes and scheduling information through our online family portal.
You'll always be able to reach our CareHeartedly staff 24 hours a day, 7 days a week, 365 days a year by calling our 24/7 phone number. We will never leave you without support or waiting for an answer.
Your loved one can use our transportation service for doctors appointments, shopping, and errands. However, we also encourage it to be used for any activities that they currently enjoy or have previously participated in and would like to continue, such as book clubs, exercise classes, art classes, museum trips, cultural and community events. Frequently, transportation is one of the initial services that our clients request as driving may be one of the first services they need assistance with.
Everyone is unique, but the next time you visit your loved one, you can look for some of these indications:
- Has personal hygiene declined?
- Are there any concerns with memory?
- Is the house clean?
- Do they have groceries (not just frozen dinners)?
- Have you noticed any weight loss?
- If you were recently hospitalized for surgery or illness.
- If you are unable to meet your own needs due to health, age or social problems.
- If you are stressed with taking care of a family member who can no longer care for themselves.
- If you are missing work or ignoring your immediate family to care for a loved one.
- If you are home bound and lonely, frightened, or depressed.
- If you need assistance getting groceries, going to appointments, or around the house.
These are just a few things to consider when you're thinking about home care.
If you are not sure call us for an in home assessment to determine if home care can help improve your loved one's quality of life and your peace of mind.
It is important for caregivers to be bonded and insured because then you are not liable for accidents or injuries. All of CareHeartedly employees are fully screened with background checks so you know you have someone who is trustworthy in your home.
CareHeartedly bills clients every two weeks that way we can stay flexible and make adjustments to scheduling as you need them. There is no long term contract all you need to do is call and request cancellation of services.
Non-medical home care is not covered by most health insurance policies or medicare unfortunately. Two options that do cover non-medical home care are long-term insurance policies and veterans affairs programs. If you need help determining what your insurance pays for contact CareHeartedly and we can assist you with your insurance provider.
Hiring a caregiver directly makes you an employer. As the employer you are responsible for following all regulations. You will be liable for any injuries to the caregiver and the client. You are responsible for scheduling such as covering for illness appointments. Working with an agency eliminates your liability and we screen all of our employees thoroughly so you can rest assured you have an honest person taking care of your needs.
911 is called immediately if there is a medical emergency. Our caregivers are trained to deal with emergency medical situations so they are handled as smooth and efficiently as possible. Our clients emergency medical plans are pre planned and include advanced directives, preferred hospitals, emergency contacts, and DNR status. Be assured we are prepared to handle these difficult situations.
Aging is a different process for everyone so these are a few things you can look for: Are there any issues with memory? Is the home in good condition and clean? Do they have fresh food to eat and are they able to prepare meals? Are they loosing weight? These are some of the things you can look for when visiting. If you aren't sure about the situation call for our in home assessment and we can see if assistance will improve the quality of life of your loved one.